Privacy Policy

We have developed this Privacy Policy to demonstrate our firm commitment to your privacy and the protection of your information. As part of the operation of services, we collect and, in some instances, disclose information about you. We may disclose to third party services certain personally identifiable information listed below:

• Information you provide us such as name, email, mobile phone number
• Information we collect as you access and use our service, including device information, location and network carrier
• This information is shared with third party service providers so that we can: personalize the app for you
• Perform behavioral analytics This privacy policy has been developed to keep you informed of what personally identifiable information we may collect from you, what this information will be used for, with whom such information will be shared, and the security procedures we have implemented to protect your privacy.

Information collected by us.

• General Browsing

In general, this website may be visited and browsed by you without identifying yourself or revealing any personal information. However, as you browse through this website, the site collects the log file, IP address of your computer, and other standard tracking data which we use to evaluate site traffic and usage patterns. Such information is aggregated with tracking data from all site visitors. We will use the information to personalize the site according to your preferences based on the aggregated information. We also use the aggregated information to evaluate products and services we may offer to you.

• Collection of Personal Information

Some portions of this website may require you to give us personally identifiable information (personal information) such as your name, telephone number, fax number, postal and e-mail addresses; your credit card number, expiration date of your credit card and other details, with relation to your credit card. In order to make your travel and other arrangements, we may also require you to provide us with information about your travel requirements, ticketing options and other preferences.

You may opt not to provide us with your personal information; however, unless you provide us such personal information, you may not be able to access and utilize the products and services offered by us. Requirement of your personal information is a must for you to register as our member, purchase products and services from this website, participate in a survey or contest, raise a query or for the purpose of completing any transaction on this website.

• Cookies and Web Beacons

To enhance your experience with this website, many of our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not provide us with any of your personal information unless you choose to provide this information to us as aforesaid. However, once you choose to furnish the site with your personal information, your information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on this website. For example, we may use cookies to personalize your experience at our web pages for e.g., to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use shopping carts on our sites. We also may use cookies to offer you products, programs, or services.

Most web browsers automatically accept cookies. However, you can always choose not to accept a cookie by changing your computer preferences to refuse cookies or to prompt you to accept each cookie. Please note that in the event that you do refuse to accept cookies, you may not be able to access and utilise many of the products and services offered by us.

We may also use “Web beacons” or clear.gifs on this website. “Web beacons” or clear.gifs are small pieces of codes placed on a web page to monitor the behavior and collect data about the visitors viewing a web page. For e.g., web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

• Collection of information by third party sites

Some of our sites contain links to other sites (third party sites) whose information practices may be different than ours. These third party sites may use cookies, web beacons, clear .gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements’ effectiveness. The use of these technologies by these third party sites is subject to their own privacy policies and is not covered by our privacy policy. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties sites.

• Sponsored and co-branded content

This website may offer content (e.g., contests, sweepstakes, or promotions), that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personal information that visitors voluntarily submit to participate in the site activity. We have no control over these third parties’ use of this information.

• Usage of information provided to us

We use the personal information provided by you to effectively complete your order towards the purchase of our products and services, fulfill any customer service requests, provide promotional information, notify you about special offers and products or services that may be of interest to you and to otherwise customise your experience with this website. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements and with the entities mentioned in this Privacy Policy.

• Sharing and /of information

Suppliers such as hotels, airlines, car rental companies, or activity providers, who fulfill and complete your travel reservations. All products and services provided by a third-party supplier are described as such on this website. We share personal information with such suppliers only to the extent necessary. However, we cannot place limitations on our suppliers’ use or disclosure of your personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this website.

Business partners with whom we may jointly offer products or services. All products and services provided jointly with such business partners are easily identifiable by virtue of their names/ trademarks being associated with such products or services. If you choose to access these optional services, we may have to share your personal information, with those business partners. Please note that we do not control the privacy practices of these business partners and recommend you evaluate their practices before deciding to provide your personal information.

Group entities of Akbar Travels of India Private Limited so as to enable us/ them to provide you with information about their products and services, both travel-related and other, which might interest you. To the extent that our group entities have access to your personal information, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy.

We may disclose the personal information we collect when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing or are likely to cause injury to you, to us, or to others. We may also disclose your personal information when we believe the law requires it.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For e.g., we may tell our advertisers the most preferred airline, destination, etc. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

• Security

The security and confidentiality of your personal information is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be completely secure. As a result, while we will use our best reasonable efforts to protect your information, though we cannot warrant or guarantee the security of any information you may transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.

• Minors

Minors are not eligible to register for, or use, or purchase the products and services available on this website. We do not knowingly collect or solicit any personal information from any minor.

• Contact Us

If you have questions, comments or concerns about this Privacy Policy please send us an email: themountainsadventure@gmail.com

• Consent

By using this website, you consent to the collection, use, and storage of your information by us in the manner described in this Privacy Policy and elsewhere on this website.

• Amendment

This Privacy Policy was last updated on July 2021. We reserve the right to change, modify or amend this policy at any time. Please check our Privacy Policy periodically for changes. Use of this website after modification implies that you consent to this Privacy Policy as modified.

Booking Policy of  themountainsadventure.com

• Passenger Details

It is passenger’s responsibility to provide The Mountains Adventure with the correct exact spelling of names for booking as per shown on the passenger’s passport. It is passenger’s responsibility to check carefully for any errors or omissions in the flight details on your itinerary and air tickets IMMEDIATELY upon receiving them. Please note that passengers may be denied flight boarding if errors are discovered only upon check-in at the airport.

• Entry / Transit

Visas Requirements It is passenger’s responsibility to ensure you have valid Entry Visa or Transit Visa to enter the country of destination or applicable stopovers destinations. Transit Visas must be duly obtained if the plane’s route involves a Transit or Stopover in another country. For example, a flight to New Zealand which requires stopover in Australia or a flight to Canada which transit in the United States of America. Before your departure, it is passenger’s responsibility to contact the embassy or consulate office of the country of your destination for information on passport, visa or entry requirements. It is passenger’s responsibility to ensure all documents are in order and to obtain and meet all Entry/Transit Visas requirements. The Mountains Adventure is not liable for any consequences arising from improper or incomplete travel documents or not meeting the Entry/Transit Visas requirements.

• Passport Validity

It is passenger’s responsibility to ensure that your passport should have a minimum of 6 months validity upon completion of the return journey, proper and valid.

• Passenger Contacts & Flight Schedule Change

Please provide your local and overseas Contact Tel Numbers in your flight booking for the airline to contact you in the event of any changes to the flight schedules so as to avoid the missing of flight or seat cancellation. Passengers who had issued their air tickets many days or weeks prior to their departure dates, are advised to recheck with the Airlines Reservation staff for any changes or latest updates in the airlines flight schedules just a day or 2 before their actual departure date. Airlines reserve the right to cancel, reroute and/or alter the timing of their flights even after tickets have been issued. In such events, the airline will provide alternative flights for your consideration. If you do not wish to accept the airline’s alternative, the fare’s cancellation and amendment policy will still apply.

• Non-Transferable

All bookings make with The Mountains Adventure is non-transferable to another travel agent and non-transferable to another passenger name.

• Penalty & Service Charges

You are required to pay the entire amount prior to the confirmation of your booking. Once tickets are issued, there are airline penalty charges and our agency admin fees for any amendment or cancellation to the booking or tickets e.g. Amendment of spelling errors in passenger names, changes in the date of travel. All requests for amendments are subject to the Airline’s approval. To avoid such penalties, passengers are advised to check all booking itinerary to ensure correctness in passengers names, departure dates, flight details, etc before issuing your air tickets.

• Booking Conditions & Disclaimers

Prices displayed are tentative only and are subject to changes and not guaranteed until the air tickets are issued and full payment has been received TheMountainsAdventure.com. Payment of partial deposit does not imply or constitute the confirmation of flight seats or hotel accommodations, or package bookings.
Any amendments or cancellations after air tickets are issued or hotel/package bookings are confirmed are subject to applicable penalties and admin fees.
The Mountains Adventure reserve the rights to refuse any bookings if the fares displayed are found to be in error or are being withdrawn by the airlines. The Mountains Adventure shall not be held liable for any consequential damages for any direct or indirect losses, or additional out of pocket costs or expenses arising out of any aborted trips or changes in trip arrangements due to any errors or omissions in the bookings. The Mountains Adventure liability, under whatever circumstances, shall be limited only to the payment already made by the passenger.

• Rescheduling of ticket

Low Cost Carriers(LCC Carriers): Rescheduling must be done directly with the respective Airlines. Full Service Carriers: Must be done at least 6 Hours before departure by sending an email at TheMountainsAdventure@gmail.com. Payment for the same can be made through travel utility option available on TheMountainsAdventure.com Rescheduling for departure less than 6 Hours must be done directly with the airline.

• Unaccompanied Minor

Any Passenger below 17 years old traveling alone is considered as ‘Unaccompanied Minor’.Please inform us immediately if you are making a booking for an Unaccompanied Minor so that special arrangement is required to prevent any rejection for boarding

• Child Fares

Child : 2 – 11 years old. A child must not reach his/her 12th birthday at the point of the return flight journey. If the birthday of the child exceeds 12, then the next higher fare level must be purchased separately for the return journey. Please note that depending on the type of ticket purchased, there may be no refund value on the un-utilized portion of the child ticket.

• Infant Fares

Infant : below 2 years old. There is no seat provided for infant fares. An infant must not reach his/her 2nd birthday at the point of the return flight journey. If the birthday of the child exceeds 2 years old, then the next higher fare level must be purchased separately for the return journey. Please note that depending on the type of ticket purchased, there may be no refund value on the un-utilized portion of the infant ticket. Infants must be accompanied by an adult at least 18 years of age.

• Travel Insurance

For your protection against any contingency or emergency during your journey, passengers are strongly advised to purchase a travel insurance policy. The Mountains Adventure does not provide any travel insurance in our package but we can assist you with range of Travel Insurance which provides a wide and comprehensive range of insurance coverage.

• Flight Reconfirmation

Please re-confirm all onward flight journey if it is required by the airline that you are traveling on, so as to avoid losing your pre-confirmed seats on those required airlines.

• Meal Request

If you have any special needs or meal requests, please let us know at the point of booking or in advance so that we can put up your requests with the respective airlines.

• Seat Request

Selection of seats varies among different classes of service and airlines, to book the right seat for you, please call us early and in advance so that we can put up your request to the airline.

• Refund Policy

Refund for your PNR/Ticket will be initiated as per the airline policy, the same will reflect as per the rules within 7 -14 working days depending on your bank.

Refunds for your PNR/Ticket will be initiated once it is received from the airline, the same will be initiated and will reflect in the original form of payment.

Refunds for your Travel Package  will be initiated once it is received from the Hotelier or Transporter as per there refund policy

Due to backlogs, refunds may be delayed. However we are trying our level best to credit your amount as soon as possible.

Disclaimer

We have made every commercially reasonable effort to ensure this website contains accurate and correct information. However, we cannot warrant the validity, quality and pricing of the products and services offered at this website. The information, software, products, and services published on this website may include inaccuracies or typographical errors. In particular, we or our affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the tickets (including pricing), airlines (including schedule), automobiles and other travel products displayed on this website (including, without limitation, photographs, list of hotel amenities, general product descriptions, etc.).

Neither we nor our affiliates make any representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by us or our affiliates. All such information, software, products, and services are provided “as is” basis without warranty of any kind. We and our affiliates hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. The carriers, hotels and other suppliers providing travel or other services for us are independent contractors and not our agents or that of our affiliates. We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. We or our affiliates have no liability and will make no refund in the event of any delay, cancellation, over booking, strike, force majeure or other causes beyond our direct control, and have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. We have not reviewed the sites, downloads, plug-ins, features or advertisements linked to this website and are not responsible for the content or accuracy of any off-site pages or any other sites linked to this website (including without limitation sites linked through advertisements or through any search engines). The inclusion of any link does not imply that we or our affiliates endorse the linked site, and you use the links at your own risk. We do not accept any responsibility or liability for any claims arising out of your use of these links.

Your correspondence or dealings with, or participation in promotions of, advertisers on the site are solely between you and such advertisers. Neither we nor our affiliates will be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on this website.

Payment Security

Payment Security is a top priority with The Mountains Adventure and we assure you that every transaction conducted with us, is in a secure and safe environment.
To safeguard your information, We only receive payments as direct bank transfer or Via UPI Mode so we don’t ask for your card details or bank details.

Terms Of  Use

PLEASE READ THESE TERMS OF USE CAREFULLY; THIS IS A BINDING CONTRACT

The terms “we” and “us” refer to themountainsadventure.com and its affiliates, and “you” refers to the customer booking a reservation though us directly through https://www.themountainsadventure.com/ (“this website”), or indirectly through any of our affiliates through whom we provide services. These terms describe the terms and conditions applicable to your access and use of this website. We reserve the right to change these terms, conditions and notices and you agree to accept and be bound by the terms, conditions and notices that are in effect at the time of your use of our website and facilities.

• Information available on this website

The content available on this website is intended to be a general information resource and is provided solely on an “AS IS” and “AS AVAILABLE” basis. You should not construe our publication of the content on this website as a warranty or guarantee of the quality or availability of any travel package, plans, or advice.

• Use of this website

This website is for your personal and non-commercial use. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). Although you are welcome to view, use and download a limited copies of your travel itinerary (and related documents) for travel or services available on this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, or services obtained from this website. You also warrant to us that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree to supervise all usage by minors of this website under your name or account. You also warrant that all information supplied by you or members of your household in using this website is true and accurate. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the products and services of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that abuse of the products or services of this website may result in you being denied access to this website. You shall be completely responsible for payment/ reimbursement of all charges, fees, duties, taxes (including service tax), and assessments arising out of the use of this website.

• Limitation of Liability

We shall make every commercially reasonable effort to ensure this website contains accurate and correct information. However, we do not warrant the validity, quality and pricing of the products and services offered at this website. You may view our Disclaimer Policy by clicking here. (Note to draft: Please provide the link to the Disclaimer)

• Indemnity

You hereby indemnify us and shall continue to keep us indemnified including any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

1. 1. 1. 1.  your breach of these terms of use
         2.  your violation of any law or the rights of a third party.
         3.  your use of this website.

• Software available on this web site

Any software that is made available to download from this website (“Software”) is our copyrighted work. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (“License Agreement”).

• Privacy Policy

By agreeing to these terms, you agree that we may use your information as described in our Privacy Policy. You may view of our Privacy Policy by clicking here (Note to draft: Please provide the link to Privacy Policy)

• Copyright

All content on this website is Copyright of  themountainsadventure.com. Except for your information, personal, non-commercial use as authorized above, you may not modify, reproduce or distribute the content, design or layout of this website, or individual sections of the content, design or layout of this website without our express written permission.

• Governing Law and Dispute Resolution

The use of this website shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the courts in Shimla. Any dispute, difference, controversy or claim arising out of or relating to your use of this website shall be referred to arbitration of a sole arbitrator, who shall be appointed by The Mountains Adventure, https://www.themountainsadventure.com. All such arbitration proceedings shall be held in Shimla and shall be in accordance with and subject to the provision of the Arbitration and Conciliation Act, 1996 or any statutory modification or enactment thereof.